ph977 Privacy Policy

1Introduction

ph977 ("we", "us", "our") operates the online gaming and sports betting platform available at https://ph977.vu. This Privacy Policy applies to all users of the ph977 platform, including registered account holders and visitors who browse the site without registering.

We understand that Filipino players value their privacy, and we take that seriously. This policy is written in plain English so you can clearly understand what we do with your personal information — not just what we are legally required to say about it.

By registering a ph977 account or using the platform, you acknowledge that you have read and understood this Privacy Policy. If you have questions about any section, the ph977 support team is available 24/7 via live chat from your account dashboard.

2Information We Collect

ph977 collects personal information in two main ways: information you provide directly when registering or using the platform, and information collected automatically through your use of the site.

Information you provide directly

• Registration details — your full legal name, date of birth, email address, and Philippine mobile number.
• KYC verification documents — a valid Philippine government-issued ID (such as PhilSys National ID, passport, driver's licence, SSS/GSIS ID) and OTP verification via your registered mobile number.
• Financial information — payment method details (GCash account, Maya account, or Philippine bank account) provided during deposit and withdrawal processing. ph977 does not store full payment credentials — only the details necessary to confirm payment source ownership.
• Support communications — messages and attachments you send to ph977 through live chat or email.
• Responsible gaming settings — deposit limits, session time limits, self-exclusion requests, and similar preferences you configure in your account dashboard.

Information collected automatically

• Device and browser data — device type, operating system, browser version, screen resolution, and IP address.
• Usage data — pages visited, games played, bets placed, session duration, and navigation patterns within the platform.
• Cookies and similar technologies — session identifiers, preference cookies, and analytics data. See Section 7 for full details on cookie use.

ph977 collects only the information necessary to operate the platform, verify player identity, process transactions, and comply with applicable legal obligations. We do not collect sensitive personal information beyond what is required for KYC compliance.

3How We Use Your Data

The table below outlines the primary purposes for which ph977 uses personal information and the basis for each use.

ph977 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If your account is flagged for review — for example, following unusual transaction patterns — a member of the ph977 compliance team will assess the case directly.

4Sharing of Information

ph977 does not sell your personal data to third parties. We share information only in the limited circumstances described below.

• Payment processors — we share the minimum necessary financial data with payment service providers (such as GCash, Maya, or Philippine bank partners) to process your deposit and withdrawal transactions.
• Identity verification providers — KYC document data may be shared with certified identity verification service providers solely for the purpose of confirming your identity.
• Technology and platform providers — providers of game software, live casino infrastructure, and platform hosting services may process certain usage data as part of delivering their services to ph977. These providers are bound by data processing agreements.
• Legal and regulatory authorities — ph977 may disclose account records or transaction data to relevant Philippine authorities or international bodies when required to do so by law, court order, or in connection with the investigation of suspected financial crimes, fraud, or money laundering.
• Business transfers — if ph977 undergoes a restructuring, merger, or acquisition, player account data may be transferred as part of that process. You will be notified of any such change via your registered email address.

In all cases where data is shared with third parties, ph977 applies contractual obligations to ensure that your information is handled with the same level of care described in this policy.

5Data Retention

ph977 retains personal data for as long as your account is active and for a defined period after account closure, in accordance with applicable legal and financial record-keeping obligations.

• Account registration data and KYC documents are retained for the duration of your account and for a minimum of five years after account closure, in line with standard anti-money laundering record-keeping requirements.
• Transaction records are retained for a minimum of five years from the date of each transaction.
• Support communications are retained for up to three years after the last interaction, unless a longer period is required for an ongoing dispute.
• Cookie and analytics data is retained for the period stated in our cookie settings, typically not exceeding 13 months from the date of collection.

Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

6Security Measures

ph977 applies a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

• SSL/TLS encryption — all data transmitted between your browser or mobile device and ph977 servers is encrypted in transit using industry-standard SSL/TLS protocols.
• Data encryption at rest — sensitive data stored on ph977 servers, including KYC documents and financial records, is encrypted at rest.
• OTP verification — account login and certain sensitive account actions require OTP verification via your registered Philippine mobile number, adding a second layer of access control.
• Access controls — internal access to player personal data is restricted to staff with a legitimate operational need, and all access is logged and monitored.
• Fraud monitoring — automated and manual monitoring systems detect unusual account activity, including suspicious login attempts, atypical transaction patterns, and signs of account compromise.

While ph977 takes all reasonable steps to protect your data, no system is completely immune to risk. If you suspect that your account has been compromised, contact ph977 support immediately via live chat from your dashboard so the team can act quickly to secure your account.

7Cookies and Tracking Technologies

ph977 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and improve the overall experience for Filipino players.

Types of cookies used

• Essential cookies — required for the platform to function. These include session authentication cookies that keep you logged in and security tokens that protect your account. These cannot be disabled without breaking core platform functionality.
• Preference cookies — remember your language and display settings so you do not have to reconfigure them each visit.
• Analytics cookies — collect anonymised data about how players navigate the platform, which pages are most visited, and where technical errors occur. This data helps ph977 improve the platform experience.
• Marketing cookies — used only for players who have opted in to receiving promotional communications from ph977. These cookies help ensure that promotions shown to you are relevant to your activity on the platform.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the platform normally. Disabling analytics or marketing cookies will not affect your access to games, betting, or your account balance.

8Your Rights

As a registered ph977 player, you have the following rights regarding your personal data. To exercise any of these rights, contact the ph977 support team via live chat or email using the address shown in the footer of this page.

• Right to access — you may request a copy of the personal data ph977 holds about you at any time.
• Right to correction — if any personal data we hold is inaccurate or incomplete, you may request that it be corrected. Note that corrections to KYC-verified information will require re-verification.
• Right to deletion — you may request deletion of your personal data where ph977 no longer has a legal basis for retaining it. Note that data subject to mandatory record-keeping obligations (such as financial transaction records) cannot be deleted before the applicable retention period expires.
• Right to restrict processing — you may request that ph977 restrict processing of your data in certain circumstances, such as while a correction request is being reviewed.
• Right to withdraw consent — where data processing is based on your consent (such as marketing emails), you may withdraw that consent at any time through your account notification settings or by contacting support.
• Right to data portability — you may request a copy of your account data in a structured, commonly used format.

ph977 will respond to data rights requests within a reasonable period. Some requests may require identity verification before they can be processed to protect your account security.

9Minors and Age Policy

ph977 is strictly an adults-only platform. The minimum age to register and use the ph977 platform is 21 years old. ph977 does not knowingly collect personal data from individuals under the age of 21.

Age verification is a mandatory step in the KYC process. Any account found to belong to a person under 21 will be closed immediately, all gaming activity will be voided, and the matter will be escalated in accordance with applicable child protection and responsible gaming obligations.

If you believe a minor may have accessed or registered an account on ph977, please contact support immediately via live chat or visit the Responsible Gaming page. ph977 takes this issue seriously and will investigate and act on all such reports without delay.

10Changes to This Policy

ph977 may update this Privacy Policy from time to time to reflect changes in platform operations, applicable law, or data handling practices. When material changes are made, the "last updated" date at the top of this page will be revised and, where appropriate, registered players will be notified via their registered email address or through an in-platform notification.

Your continued use of the ph977 platform following a policy update constitutes your acceptance of the revised terms. We recommend checking this page periodically, particularly if you receive a notification of changes.

11Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, you can reach the ph977 team in the following ways:

• Live chat — available 24/7 from inside your ph977 account dashboard. This is the fastest way to reach the team for account-related and privacy queries.
• Email — our support email address is displayed in the footer of this page. Email responses are provided during standard business hours.

For responsible gaming concerns, self-exclusion requests, or reports involving a minor, please visit the Responsible Gaming page for dedicated resources and direct support access.

For general questions about how the platform works, account deposits, or available games, the FAQ page covers the most common topics raised by Filipino players.